Today, we are switching the software behind our knowledge base and our helpdesk, as the previous software manufacturer has made (continued) operation on its own servers extremely expensive and therefore impossible. To protect your data in the best possible way in the future, we have now opted for Open Source software, which we can continue to operate for you in our Berlin data centres. The change of software will result in minor differences in the user interface and utilisation for you.
Our update for the helpdesk
Everyone needs a little help sometimes. The helpdesk is for anyone who wants to contact our mailbox.org experts with their complex questions. This service is available for customers on the PREMIUM and STANDARD plans.
We utilise the Open Source solution Zammad for our new helpdesk. The ticket creation process remains uncomplicated and you can see your tickets and their status in an organised view.
You can log in at https://support.mailbox.org with your e-mail address and password. A new login screen awaits you here.
New helpdesk login
New helpdesk dashboard
You can create a new support ticket by clicking on the + symbol. This is where all communication with our support team takes place. You also have an overview of all enquiries that have already been submitted.
Our update for the knowledge base
Our new knowledge base is getting fast, really fast – on desktops and smartphones. We have opted for the Open Source solution Docusaurus for our new knowledge base. With Docusaurus, our articles not only look great, but they also load efficiently and fast. The navigation is simple and clear.
New knowledge base
We love Open Source
We are committed to Open Source out of conviction and with a passion for free communication. The decision in favour of Open Source is more than just a technical preference – it is our fundamental philosophy, which places transparency, security and user-friendliness at the forefront. By using Open Source solutions, we not only have access to a wide range of proven tools but can also ensure that the services meet our high-security standards. The transparent nature of Open Source allows the community to review the code, identify vulnerabilities and collaborate on improvements.
Wir sind für Sie da!
- The point of contact is still our knowledge base. Visit the knowledge base →
- The mailbox.org community also provides exemplary support in our user forum. Visit the user forum →
- For complex questions, our helpdesk is available for you in the PREMIUM or STANDARD plan. Visit the helpdesk →
- For customers who prefer personal contact, we also offer a telephone support callback service. Telephone support can be booked via the helpdesk and is only available in the PREMIUM plan. Visit the helpdesk →
- You can also find us on Mastodon, Twitter, BlueSky and LinkedIn.
