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Our company has the brands:
Heinlein Support GmbH is the processing body for these brands within the meaning of the GDPR.
We at Heinlein Support GmbH take data protection very seriously. Since 1992 we have specialized in secure data exchange and the protection of your private sphere. Data protection is not an annoying evil for us, but a political conviction, task and mission. Nevertheless, we also must collect and store certain data to ensure the smooth operation of the servers and thus the security of your data. Furthermore, we also need to be able to answer your questions to prove that our systems are working properly and that we have delivered our services to you. In the following, we will fully explain to you where, how long and for what we process data.
Use of the Heinlein Support GmbH websites and its brands is generally possible without the disclosure of any personal data. However, if you wish to make use of special services provided by our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain your consent.
The processing of personal data, such as name, address, email address or phone number of a Data Subject, is always carried out in conformity with the General Data Protection Regulation and in accordance with the German data protection provisions applicable to Heinlein Support GmbH. By issuing this data protection policy, we would like to inform you about the type, scope and purpose of the personal data collected, used and processed by us. Furthermore, we inform you about your rights in this data protection policy.
Heinlein Support GmbH, as the data processing controller, has implemented numerous technical and organisational measures to ensure the most complete possible protection of the processed personal data. Nevertheless, internet-based data transmissions can have security gaps so that absolute protection cannot be guaranteed. For this reason, every Data Subject is free to transmit personal data to us by alternative means, for example by phone. .
Heinlein Support GmbH’s data protection policy is based on the terms used by the issuers of the European directives and regulations in the adopted General Data Protection Regulation (GDPR). Our data protection policy should be easy to read and understand both for the public and for our customers and business partners. To ensure this, we would like to explain the terms used in advance.
We use the following terms, among others, in this data protection policy:
This includes all information relating to an identified or identifiable natural person (hereinafter: “Data Subject”). A natural person is viewed as identifiable if he or she can be identified, directly or indirectly, in particular by assignment to an identifier such as a name, ID number, location data, online ID or one or more particular characteristics that express the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.
A Data Subject is any identified or identifiable natural person whose personal data is processed by the data processing controller.
This means any operation carried out, with or without the aid of automated procedures, or any such series of operations in connection with personal data such as the collection, recording, organisation, arrangement, storage, adaptation or modification, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of provision, comparison or linking, restriction, erasure or destruction.
Restriction of processing
Restriction of processing is the marking of the stored personal data with the aim of restricting its future processing.
Profiling is any form of automated processing of personal data consisting in the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to the performance of work, economic situation, health, personal preferences, interests, reliability, behaviour, location or change in location of this natural person.
This means the processing of personal data in a manner in which the personal data can no longer be assigned to a specific Data Subject without the use of additional information, provided that this additional information is kept separately and is subject to technical and organisational measures ensuring that the personal data is not assigned to an identified or identifiable natural person.
Controller or controller for processing
This is the natural person or legal entity, body, institution or other agency that alone or together with others decides on the purposes and means of processing personal data. Where the purposes and means of such processing are laid down by European Union law or by the law of the Member States, the controller or the specific criteria for his or her appointment may be laid down in accordance with European Union law or the law of the Member States.
The processor is a natural person or legal entity, authority, institution or other body that processes personal data on behalf of the controller.
The recipient is a natural person or legal entity, authority, institution or other body to which personal data is disclosed, regardless of whether or not it is a third party. However, authorities that may receive personal data under European Union law or the law of the Member States within the framework of a particular investigation mandate shall not be regarded as recipients.
A third party is a natural person or legal entity, authority, institution or other body that processes personal data and is not the Data Subject, the controller, the processor or persons authorised to process the personal data under the direct responsibility of the controller or the processor.
Consent shall be any informed and unequivocal expression of will voluntarily given by the Data Subject in the particular case in the form of a declaration or other clear affirmative act by which the Data Subject indicates his or her consent to the processing of personal data concerning him or her.
Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookie. It consists of a string of characters through which internet pages and servers can be assigned to the specific internet browser in which the cookie was stored. This enables the visited internet pages and servers to differentiate the individual browsers of the Data Subject from other internet browsers that contain other cookies. A particular internet browser can be recognised and identified by its unique cookie ID.
You can prevent the placement of cookies by our website at any time by setting your internet browser used accordingly and thus permanently object to the placement of cookies. Furthermore, cookies that have already been placed can be deleted at any time via your internet browser or other software programs. This is possible in all common internet browsers. If you deactivate the placement of cookies, not all functions of our website will be fully usable under some circumstances.
On the website https://mailbox.org, we use “Matomo”, an open source software for statistical evaluation of visitor access. We operate our own Matomo system because we expressly want to do without the otherwise common analysis by Google Analytics. We use Matomo to analyse where visitors to our website come from, what content is relevant to you and where there may be problems with our website. We do not conduct any specific observations of our users as identifiable persons. All data including the IP address is stored exclusively anonymously.
In some places we link to our mailbox.org pin films, which we let Vimeo host. The Vimeo video player triggers an alarm on some anti-tracking systems because it can send video quality statistics to the manufacturer Conviva (Conviva’s data protection policy). Unfortunately, we do not know any way to get around this and at the same time we are sure that Vimeo is a substantially better video hoster than Youtube.
In addition, comments from users under posts or FAQ articles can lead to a loading of avatar images from Gravatar (Gravatar data protection policy).
To protect against misuse, we use the Google reCaptcha service in our registration form. Your IP address is transmitted to this service for verification. The Google data protection policy applies to this service. We have compiled more on this topic for you here:
Our web servers collect various kinds of general data and information each time you visit our website. This general data and information is stored in the log files of the server. The web servers may record (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrer), (4) the sub-websites which are accessed via an accessing system on our website, (5) the date and time of access of the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system, and (8) other similar data and information used for security purposes in the event of attacks on our information technology systems.
When using this general data and information, Heinlein Support GmbH does not draw any conclusions about the Data Subject. Rather, this information is required to (1) correctly deliver the contents of our website, (2) optimise the contents of our website, (3) ensure the long-term functionality of our information technology systems and the technology of our website and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber attack. The anonymously collected data and information is therefore evaluated by us statistically and also with the aim of increasing data protection and data security in our company in order to ultimately ensure an optimum level of protection for the personal data processed by us. The anonymous data of the server log files is stored separately from all personal data provided by a Data Subject.
You have the option of registering on our websites by entering personal data. The respective input mask used for registration determines what personal data will be transmitted to us. The personal data entered by you will be collected and stored exclusively for internal use and for your own purposes.
When you register on our internet pages, the IP address assigned by your internet service provider (ISP) as well as the date and time of the registration are stored. This data is stored because this is the only way to prevent misuse of our services and, if necessary, to enable us to investigate criminal offences committed. In this respect, the storage of this data is necessary to protect the data processing controller. This data will fundamentally not be shared with third parties unless required by law or for the purpose of criminal prosecution.
Your registration with voluntary disclosure of personal data lets us offer your content or services that can only be offered to registered users due to the nature of the matter. Registered persons are free to modify the personal data provided during registration at any time or to have it completely erased from the database of the data processing controller.
If requested, we will inform you at any time about what personal data concerning you is stored by us. Furthermore, we will rectify or erase personal data if requested or instructed by the Data Subject if there are no legal duties to store such data. In this context, our customer support staff are available as contacts.
Due to legal regulations, the websites of Heinlein Support GmbH contain information that enables rapid electronic contact with our company and direct communication with us, which also includes a general address for so-called electronic mail (email address). If you contact us by email or via a contact form, the personal data transmitted by you will be stored automatically. Such personal data transmitted by you to us on a voluntary basis will be stored for the purposes of processing or contacting you. This personal data will not be shared with third parties.
We offer you the opportunity to leave individual comments or individual contributions on our blog or in our user forum located on our websites. A blog or user forum is a portal on a website, usually open to the public, in which one or more people who are called bloggers or web bloggers can post articles or write down thoughts in so-called blog posts. Comments can usually be made by third parties at the blog posts.
If you leave a comment in our blog or user forum, not only the comments you leave will be saved and published, but also information about the time you made the comment and your chosen user name (pseudonym). The IP address assigned by your internet service provider (ISP) is also logged. This IP address is stored for security reasons and in case the Data Subject violates the rights of third parties or posts illegal content by submitting a comment. The storage of this personal data is therefore in our interest, so that we can clear ourselves of any liability in the event of a violation of the law. The personal data collected will not be disclosed to third parties, unless such disclosure is required by law or serves the legal defence of the data processing controller.
The comments made in our blog or user forum can fundamentally be subscribed to by third parties. In particular, it is possible for a commentator to subscribe to the comments that follow their comment on a particular blog post. If you choose to subscribe to comments, an automatic confirmation email will be sent to check whether the owner of the indicated email address has actually opted for this option using the double opt-in procedure. The subscription can be cancelled at any time.
We process and store personal data only for the period necessary to achieve the storage purpose or to the extent that such has been laid out by European issuers of directives and regulations or any other legislator in laws or requirements to which the data processing controller is subject to. The criterion for the duration of the storage of personal data is the respective legal retention period. After the expiry of this period, the corresponding data will be routinely erased, provided that it is no longer necessary for the fulfil or initiation of the contract.
If the storage purpose ceases to apply or if a storage period prescribed by European issuers of directives and regulations or any other responsible legislator expires, the personal data is routinely locked-up or erased in accordance with the statutory provisions. Specifically, you will find our respective erasure periods for the various data categories here:
Type: web server / web portal / administration interface
Relates to: JPBerlin, mailbox.org, Heinlein-Hosting, ox.io
Type: mail server SMTP, spam and virus filters
Relates to: JPBerlin, mailbox.org, Heinlein Hosting, ox.io
Type: mail server POP3/IMAP, ox.io
Relates to: JPBerlin, mailbox.org, Heinlein Hosting, ox.io
Type: customer management
Relates to: all brands
Type: Customer support
Relates to: all brands
Type: mailing list server
Relates to: JPBerlin, Heinlein Hosting
Type: webmail service
Relates to: JPBerlin, Heinlein Hosting
Type: POP3 collection service
Relates to: mailbox.org
Type: mailbox.org and ox.io Office
Relates to: mailbox.org, ox.io (all services of the online portal)
Right to confirmation
Every Data Subject affected by the processing of personal data has the right to receive a confirmation from us as to whether personal data concerning him or her is processed. This data protection policy transparently discloses all the processing reasons and locations. If you still want to exercise your right to confirmation, please contact our customer support. The processing of these inquiries causes considerable effort. Please refrain from fun requests.
Right to information
Every Data Subject affected by the processing of personal data has the right to receive free information about the personal data stored in regard to his or her person and a copy of this information at any time. This information includes:
We are already providing a large part of this information in this data protection policy. In the settings areas of our providers, you will find a data protection information portal that summarises your additional data stored by us.
Right to rectification
Every Data Subject affected by the processing of personal data has the right to request the immediate rectification of inaccurate personal data concerning him or her. Furthermore, the Data Subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration, with consideration given to the purpose of the processing.
If you would like to make use of this right to rectification, please contact our customer support.
Right to erasure (right to be forgotten)
Every Data Subject affected by the processing of personal data shall have the right to require the controller to erase the personal data concerning him or her immediately, provided that one of the following reasons applies and insofar as the processing is not necessary:
If one of the above-mentioned reasons applies and you wish to have personal data stored at Heinlein Support GmbH erased, please contact our customer support.
If the personal data has been made public by Heinlein Support GmbH and our company is obliged to erase the personal data as the controller in accordance with Article 17 (1) GDPR, Heinlein Support GmbH shall take into account the available technology and the implementation costs and adopt appropriate measures, including technical measures, to inform other data processing controllers – where they process the published personal data – that the Data Subject has requested that all links to this personal data or copies or duplicates of this personal data be erased by these other data processing controllers if processing is not necessary. Our customer support will arrange for the necessary action in the individual case.
Right to restriction of processing
Every Data Subject affected by the processing of personal data shall have the right to require the restriction of the processing by the controller if one of the following conditions is met:
If one of the above-mentioned reasons applies and you wish to have personal data stored at Heinlein Support GmbH restricted, please contact our customer support.
Right to data portability
Every Data Subject affected by the processing of personal data has the right to receive in a structured, commonly-used and machine-readable format the personal data concerning him or her, if the Data Subject provided the controller with personal data. The Data Subject also has the right to transfer such data to another controller without hindrance by the controller to whom the personal data has been provided, if the processing is based on the consent laid out in Article 6 (1) (a) GDPR or Article 9 (2) (a) GDPR or on a contract in accordance with Article 6 (1) (b) GDPR, and the processing is carried out using automated procedures, unless the processing is necessary for the performance of a task in the public interest or in the exercise of public authority conferred on the controller.
Furthermore, in exercising his or her right to data portability in accordance with Article 20 (1) GDPR, the Data Subject has the right to effect that the personal data be transferred directly by a controller to another controller, if such is technically feasible and the rights and freedoms of other persons are not affected thereby.
The data stored on you by us can be retrieved via standard protocols (*DAV, POP3/IMAP, etc.) and can be transferred to third parties in this way. The remaining data can be accessed via the data protection information portal.
Right to object
Every Data Subject affected by the processing of personal data has the right to object at any time to the processing of personal data concerning him or her on the basis of Article 6 (1) (e) or (f) GDPR on grounds arising from his or her particular situation. Heinlein Support GmbH will no longer process personal data in the event of an objection, unless we can prove compelling reasons worthy of protection for the processing, which outweigh the interests, rights and freedoms of the Data Subject, or the processing is intended to establish, exercise or defend legal claims.
If Heinlein Support GmbH processes personal data in order to carry out direct marketing, the Data Subject has the right to object at any time to the processing of personal data for the purpose of such marketing. This also applies to profiling insofar as it is connected with such direct marketing. If the Data Subject objects to Heinlein Support GmbH processing for direct marketing purposes, Heinlein Support GmbH will no longer process the personal data for these purposes. However, Heinlein Support GmbH does not process any personal data for these purposes.
Furthermore, the Data Subject has the right to object to the processing of personal data concerning him or her where such is carried out at Heinlein Support GmbH for scientific or historical research purposes or for statistical purposes in accordance with Article 89 (1) GDPR on grounds arising from his or her particular situation, unless such processing is necessary to fulfil a task in the public interest. However, Heinlein Support GmbH does not process any personal data for these purposes.
To exercise your right to object, please contact our customer support.
Automated decisions in individual cases including profiling
Every Data Subject affected by the processing of personal data has the right not to be subject to a decision based exclusively on automated processing, including profiling, where such a decision has a legal effect with respect to him or her or significantly affects him or her in a similar manner, unless the decision (1) is necessary for the conclusion or performance of a contract between the Data Subject and the controller, or (2) is admissible under European Union or Member State law to which the controller is subject and that law contains appropriate measures to protect the rights, freedoms and legitimate interests of the Data Subject, or (3) with the express consent of the Data Subject.
If the decision (1) is necessary for the conclusion or performance of a contract between the Data Subject and the controller or (2) is made with the express consent of the Data Subject, Heinlein Support GmbH shall take appropriate measures to protect the rights and freedoms as well as the legitimate interests of the Data Subject, including at least the right to effect the intervention of a person on the side of the controller, to state his or her own position and to challenge the decision.
However, Heinlein Support GmbH does not process any personal data for these purposes.
Right to revoke consent under data protection law
Every Data Subject affected by the processing of personal data has the right to revoke consent to the processing of personal data at any time. If you would like to exercise your right to revoke your consent, please contact our customer support. Please note that a revocation of your data protection consent may make it impossible for us to continue your contract.
Heinlein Support GmbH collects and processes the personal data of applicants for the purpose of executing the application procedure. Processing may also be carried out electronically. This is particularly the case if an applicant submits corresponding application documents to us by electronic means, for example by email or via a web form on the website. If we conclude an employment contract with an applicant, the data transferred will be stored for the purposes of processing the employment relationship in compliance with the statutory provisions. If we do not conclude an employment contract with the applicant, the application documents will be automatically erased two months after notification of the rejection decision, provided that no other legitimate interests of the data processing controller stand in the way of erasure.
We protect free communication against eavesdropping by means of minimal data storage and other technical measures, including systematic encryption. We teach and motivate people here to make use of the technical protection options.
According to Section 113 of the German Telecommunications Act (Telekommunikationsgesetz, TKG), the public prosecutor’s office and the police have relatively easy access to the so-called database data of a telecommunications provider like us. In this case, simple requests for information are sufficient without the need for a judge’s decision. According to Section 113 of the Telecommunications Act, a telecommunications provider cannot legally defend itself against this request for information – it must be fulfilled. It should be noted that according to Section 113 (II) of the Telecommunications Act the provider must maintain silence about the request and may not inform the affected customer about the access.
Access to the log data of mail or web servers or the email content of a mailbox requires a judge’s decision to disclose/search, unless the investigating authorities can directly establish “imminent danger”. The telecommunications provider has no legal means at its disposal, even against the search order; it can no longer defend itself against the “confiscation” of the log data.
We have no choice but to disclose data to the investigating authorities under the conditions described here; otherwise, there is the threat that entire servers will be seized in the context of a company search or, where applicable, there will also be coercive detention of employees of the company.
Conversely, we will not disclose any data if the legal requirements for disclosure are not mandatory (so-called “anticipatory obedience”). Such requests for information from the police without a court order will definitely be rejected by us, as in these cases it would be illegal for us to disclose the data. We, or our lawyers, strictly and critically examine all disclosure requests.
However, we cannot judge whether the database data you provided when you registered is correct and accurate. If you encrypt your email traffic with PGP, we are also not able to make the content of these emails readable either.
You will find further information in our annual Transparency Report on requests from the authorities.
The data stored by you is used exclusively for the aforesaid purposes. Your data will not be used for other purposes, evaluated or shared under any circumstances. We have no interest in using your data for marketing or market research purposes. A sharing of the data with third parties is excluded.
A company data protection officer has been appointed for our company. You can reach our data protection officer at:
As of: 17 May 2018