We are here for you when you need us
We know that whenever one has a question or experiences a problem, a quick solution is preferred.
For this reason, we actively maintain a help section on our website. This has an FAQ, which covers many common issues that our users have previously dealt with.
Most people will be able to find a quick solution in the FAQ, so try searching for your problem there first before raising a formal support ticket.
Your mailbox.org team
Service for mailbox.org business customers
Our business customers choose a service package (Silver, Gold, Platinum) in line with their individual support level requirements. Please refer to mailbox.org Business for more information.
Business customers can support us at firstname.lastname@example.org. No support for non-business customers here!
Our office hours
Our offices are open from Monday to Friday, 10am - 6pm local time. During our office hours, we will be happy to respond to any written support requests (e.g., support tickets). If you are in an emergency situation (e.g., you lost your password), we will do our utmost to try and respond as quickly as we can, even outside office hours, if possible.
Unfortunately, we are currently unable to offer telephone support for private customers.