We are here for you when you need us
We know that whenever one has a question or experiences a problem, a quick solution is preferred.
For this reason, we actively maintain a help section on our website. This has an FAQ, which covers many common issues that our users have previously dealt with.
Most people will be able to find a quick solution in the FAQ, so try searching for your problem there first before raising a formal support ticket.
Your mailbox.org team
P.S.: Our monitoring systems monitor all our systems around the clock. Click here to go to the status page.
Service for mailbox.org business customers
We offer service and support to all mailbox.org Business account administrators, in line with the booked service package. Please contact our helpdesk.
Users of business inboxes can contact our helpdesk, as specified in your chosen mailbox.org service package.
Information about all mailbox.org business products can be found here.
Our office hours
Our offices are open from Monday to Friday, 10am - 6pm local time. During our office hours, we will be happy to respond to any written support requests (e.g., support tickets). If you are in an emergency situation (e.g., you lost your password), we will do our utmost to try and respond as quickly as we can, even outside office hours, if possible.
Telephone support for customers is coming in summer 2021.