We are here for you when you need us
Dear customers,
We know that whenever one has a question or experiences a problem, a quick solution is preferred.
For this reason, we actively maintain a help section on our website. This has an FAQ, which covers many common issues that our users have previously dealt with.
Most people will be able to find a quick solution in the FAQ, so try searching for your problem there first before raising a formal support ticket.
Best wishes,
Your mailbox.org team
P.S.: Our monitoring systems monitor all our systems around the clock. Click here to go to the status page.
Help / FAQ
The dedicated help section provides quick answers to frequently asked questions and helpful advice on common issues. The FAQ covers many topics, such as account configuration, data synchronisation, password security, or e-mail encryption.
User forum
The user forum is where mailbox.org users help each other quickly. If you are experiencing a problem or have a question, check the forum to see if others have had the same problem before. Users can also post their questions directly and help others by sharing tips and tricks from their own experience.
To log in, please use your mailbox.org e-mail address and password.
Support/Helpdesk
If you have a specific question, then please contact our team through the support portal. Log in to the portal using your e-mail address and password.
If you have forgotten your password or if you have any trouble logging in to the support portal, then send an e-mail to lost-password@mailbox.org.
Service for mailbox.org business customers
Our business customers choose a service package (Silver, Gold, Platinum) in line with their individual support level requirements. Please refer to mailbox.org Business for more information.
Business customers can support us at business-support@mailbox.org. No support for non-business customers here!
Our office hours
Our offices are open from Monday to Friday, 10am - 6pm local time. During our office hours, we will be happy to respond to any written support requests (e.g., support tickets). If you are in an emergency situation (e.g., you lost your password), we will do our utmost to try and respond as quickly as we can, even outside office hours, if possible.
Unfortunately, we are currently unable to offer telephone support for private customers.