New: Telephone support in the PREMIUM plan

With the introduction of our new price plans in early 2021, we also mentioned the future availability of telephone support for all customers in our new PREMIUM plan. The time has come, and we are pleased to announce that as of now, all PREMIUM mailbox users can reach us in person over the phone to sort out any issues related to their e-mail account.

In brief:

  • Telephone support (Callback service)
  • Exclusive for customers in the PREMIUM plan
  • Direct line to the support team

Talk directly to the experts with our callback service

We appreciate that our customers' time is valuable, which is why we are doing things a little differently. We won't put you on hold to keep you waiting in a loop. We also won't bombard you with impersonal recorded messages before you can talk to us. Our new telephone support is designed as a callback service, which can be requested conveniently through the Helpdesk portal: Simply describe what the issue is, provide your telephone number, and select a desired date and time window for your callback - done. An expert from our support team will then get back to you at the requested time, and you can rest assured that they will be well-prepared to sort out whatever issue you are experiencing.

Find more information about this in our knowledge base: How to use the callback service ->

Exclusive for PREMIUM customers

Telephone support is available to all customers in the PREMIUM price plan. For € 9 per month, this also includes 25 GB mail storage, 50 GB cloud storage, 25 aliases, 250 aliases for your own domain name and much more! As before, all private customers can benefit from our special offer: Pay in advance for 10 months and receive 2 months free (select “12 months = €90.00 instead of €108.00”).

Tip: Make sure to create a telephone password

When you receive a call back from us, our support agent will need to verify your identity first. If you create a personal telephone password and store this in your account in advance, then this will not only make the verification process a lot simpler, it will also help protect your account and e-mail inbox.

To create and store a telephone password, please log on to your account and visit Settings → → Personal Data.

Please note that the telephone password is different from your account password and solely used for identity checks over the phone. Our support agents will never ask you for your account password.

Business customers

Where business customers have arranged direct support for their teams and employees, the callback service will be available for all users of a PREMIUM e-mail inbox under this arrangement.

Account administrators of our business customers should note that the support options of your chosen service package will apply as usual. Depending on your selected package, our support team can be reached by e-mail ticket, telephone during business hours, or the 24/7 emergency hotline.