With „paydirekt“ and „Sofort-Überweisung“ now available as additional payment methods, we are also making further adjustments to payment procedures in general, effective from 1st December 2017. Until now, any fees related to payments via PayPal and other payment providers were covered by mailbox.org. In order to keep fees low, a minimum payment amount was necessary. In the future, we will no longer cover external fees but make them fully transparent to our customers. At the same time, this will enable us to abolish the previously required minimum payment.
For any previous payments, 12 EUR were required as a minimum amount per transaction. The fees charged by payment providers for paying with PayPal or Bitcoin were covered by ourselves so far. We have recently introduced two more payment methods to our portfolio, „paydirekt“ and „Sofort-Überweisung“, which also charge fees for their services. As a result, we are facing a situation of rising fee costs for our business. There has also been an issue with the minimum payment amount required, which was unpopular with some of our customers. While our support team did their best to make people aware, many customers did not realise that each of their transactions cost us about 0,35 Euro in fees.
We therefore decided to make transparent all payment provider fees and pass these on directly to our users effective from 1st Dezember 2017.
Any fees incurred by using PayPal, Bitpay, paydirekt or Sofort-Überweisung will be passed on to our customers from now on. Depending on the service provider chosen, a transaction over, say, 12 EUR will incur additional fees between 0,12 EUR und 0,58 EUR.