IT-Support / User Helpdesk (m/f/d)
at mailbox.org: Full-time, Berlin or remote
mailbox.org is setting new standards in secure e-mail communication for both private and business customers. We are passionately building mailbox.org from a niche provider to a mass provider, where security and privacy are top priorities.
We are committed to free and secure communication!
Your role
- You take responsibility: As an experienced supporter with a strong technical understanding, you take responsibility for processes, documentation and the implementation of new ideas in the support team.
- Our users are close to your heart: You process customer enquiries (1st and 2nd level support), provide assistance and search for and analyse errors - mainly by e-mail provider, but also directly with the customer on the phone.
- You like to communicate: you find suitable solutions and convey them charmingly. Even with parallel enquiries, you remain friendly and patient.
- You love variety: In addition to customer communication, you also work closely with our administrators and form the interface between customers and internal IT.
Your profile
- You are enthusiastic about IT: You have experience in IT support. Knowledge of Linux, mail servers (Postfix, Dovecot) and spam protection is an advantage.
- You are customer-oriented and organised: You work professionally, solution-oriented, friendly and also patient in dealing with our customers. You show initiative in making suggestions for improvement.
- You are a team player: You are motivated, reliable, like to coordinate with colleagues and yet work independently and in a structured manner.
- You are fluent in German (at least B2 level) and can also communicate in English.
Working with us
- Work with purpose: Passion for free and secure communication. Enthusiasm for Linux and OpenSource. Commitment to great customers.
- Knowledge: Challenging and diverse tasks. Exchange of experience across all teams and levels.
- Growth: We specifically promote your professional and personal development.
- Work-life balance: We make it possible to combine career and family, e.g. by offering overtime compensation.
- Owner-managed family business: With 25 years of history, we guarantee stability and security in a family environment. We involve our employees in the joint success of the company.
- Amenities: Public transportation company ticket, organic fruit & hot drinks, a weekly masseur, a central office in Berlin-Prenzlauer Berg and regular joint team events and activities make your (work) life more enjoyable.
Learn more about Heinlein Support ->
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