Data protection is in our DNA
mailbox.org is run by experts in secure, data protection-compliant communication. Heinlein Support is the company that operates the e-mail provider and has over 30 years of industry experience. Since its founding in 2014, mailbox.org has grown and developed to offer users a comprehensive communication platform poised to compete with the big players in the market.
With us, you don't need to worry about discussions with your data protection officer. We are a provider from Germany with two server locations in Berlin. We have experience with the demanding requirements profile of public authorities and educational institutions. Our specialists have data protection and security well in sight.
Data centres in Germany
No vendor lock-in
Access management
PGP with web-mail
Spam-/ virus protection
IMAP, POP3 and SMTP
Administrator overview
TLS 1.3 where possible
No unnecessary data collection
Login with single sign-on (SSO)
German quality & security
The highest German quality standards for your digital communication. Your sensitive data remains in Germany and is protected by the strictest data protection laws – for maximum security and reliability.
Public authorities and organisations who put their trust in mailbox.org
Success stories
Discover why companies, authorities and the public sector across Europe rely on mailbox.org.
Admin interface & API
The administration interface for your organisation's administrator provides all required information in a single place. Admins can perform all kinds of common tasks such as setting up mailboxes, changing price plans for individual users, or resetting user passwords.
- Easy setup of your domain names
- Straightforward configuration of employee inboxes
- Individual feature adjustment
- API available
Key differences between mailbox.org Business and our private accounts:
- E-mail addresses use your business domain name
- Arbitrary user groups sharing calendars, contacts, files, etc.
- A central account management interface for all e-mail addresses and settings
- API for user management, process integration, or your user portal
- Billing options offer VAT deduction and Direct Debit
- Priority support & service according to your needs - 24/7 if required
Stay on top of everything! As a Business Mail customer you get your own dedicated management interface and have full control over all relevant aspects of your mail hosting environment.
- Central administration
Use your central administration interface to manage your contract, domains, inboxes, forwarding addresses, passwords, storage space and all other account settings. - Allow individual settings?
Decide to which degree your users may modify settings for spam filters, backup and storage space (Quota). - Group ware and user groups
Define different user groups within your account and allocate groupware resources such as calendars, contacts, and files for easier collaborative use. - API for Pros
Are you maintaining a larger environment and have individual management processes? Or would you like to offer our services to your customers as a reseller? All settings can be controlled through our API which allows integrating our system into your infrastructure.
Depending on your chosen service package, our specialists are available to assist your account administrator either via e-mail or on the phone – in case of emergency around the clock, 24/7. Just choose what level of support best suits your needs.
- 2nd/3rd-level support
mailbox.org provides 2nd/3rd-level support for you as a business customer or your designated account administrator. - 1st-level support with selected price plans
We can also assist you in providing 1st-level support for your employees (on request). Please note that this is only available for customers on our STANDARD or PREMIUM price plans. - Dedicated contact person
Your personal contact stands ready to answer any questions you may have about the onboarding process or the contract (Business service packages Platinum or Gold only).
As a business customer of mailbox.org you are always flexible:
- Flexible contracts
E-mail addresses can be set up and removed on a daily basis. Any tariff changes made apply immediately. You can also scale your booked storage space on short notice and will only pay for what you need. - Billing options for businesses
Monthly collective VAT invoices. Direct Debit available. - Short notice cancellation
We will never lock anyone into expensive annual contracts. Our customers are with us because they want to. Short notice periods are a given at mailbox.org.
You are unsure about what exactly your requirements are? You already have a significant body of data in the cloud and are worried things might get difficult when you move? No matter if you are currently using GMail, Office365, another hosting provider, or your own dedicated solution: Professional help is available - before, during, and after your move.
- Support for you and your administrators
What is possible, useful, and reasonable? As a business customer, you will have a dedicated contact person at mailbox.org who will answer your questions, sort out any issues, and coordinate your move to us. - Moving with audriga
Our partner audriga provides methods that automatically move your existing data and accounts, such as e-mail, calendars, contacts, and files from your cloud storage.
This works like a premium relocation service: When you enter your new mailbox.org Office, your furniture is already there and all your stuff in the right place. - Help with configuration matters
If you have any questions about apps and software, or need advice on established methods and best practices, your personal key account manager will be happy to support your Onboarding.
We will do everything to protect you.
With us, you can encrypt your e-mails directly in the webmailer with PGP, as well as your entire mailbox. You don't need to be an IT security expert to do this. That's us at mailbox.org. Our long-standing experts protect your data on our systems. This is another reason why we do not operate mailbox.org on rented servers, but with our own redundant infrastructure in our Berlin data centres.
We were also able to convince the Federal Office for Information Security with our service. The PREMIUM, STANDARD and LIGHT plans bear the BSI's IT security mark.
Security highlights
- Professional spam and virus protection
- PGP encryption in the webmailer via mailbox.org Guard or Mailvelope
- Own PGP key server
- Use of the latest crypto algorithms
- Use of Perfect Forward Secrecy (PFS), DNSSEC and DANE/TLSA
- TLS checker integrated in the webmailer
- Particularly secure secure.mailbox.org addresses
Your tailor-made mailbox
We know from experience that every organisation has its unique requirements and processes. For some customers, the e-mail inbox with plenty of extra mail storage is enough, while others use the all-in-one package with e-mail, cloud storage, online office and video conferencing. We offer you a customised solution without unnecessary costs.
In addition, your account administrator receives support through our e-mail ticket system or, if required, access to our 24/7 emergency hotline. We also offer 1st level support for your employees and training courses on request.
We are also happy to support you with migration and integration into existing systems. Just get in touch with us.