mailbox.org for schools and public authorities

Key differences between mailbox.org Business and our private accounts:

• E-mail addresses use your business domain name
• Arbitrary user groups sharing calendars, contacts, files, etc.
• A central account management interface for all e-mail addresses and settings
• API for user management, process integration, or your user portal
• Billing options offer VAT deduction and Direct Debit
• Priority support & service according to your needs - 24/7 if required

Stay on top of everything! As a Business Mail customer you get your own dedicated management interface and have full control over all relevant aspects of your mail hosting environment.

• Central administration
  Use your central administration interface to manage your contract, domains, inboxes, forwarding addresses, passwords, storage space and all other account settings.
  
  
• Allow individual settings?
  Decide to which degree your users may modify settings for spam filters, backup and storage space (Quota).
  
  
• Group ware and user groups
  Define different user groups within your account and allocate groupware resources such as calendars, contacts, and files for easier collaborative use.
  
  
• API for Pros
  Are you maintaining a larger environment and have individual management processes? Or would you like to offer our services to your customers as a reseller? All settings can be controlled through our API which allows integrating our system into your infrastructure.

Depending on your chosen service package, our specialists are available to assist your account administrator either via e-mail or on the phone – in case of emergency around the clock, 24/7. Just choose what level of support best suits your needs.

• 2nd/3rd-level support
  mailbox.org provides 2nd/3rd-level support for you as a business customer or your designated account administrator.
  
  
• 1st-level support with selected price plans
  We can also assist you in providing 1st-level support for your employees (on request). Please note that this is only available for customers on our STANDARD or PREMIUM price plans.
  
  
• Dedicated contact person
  Your personal contact stands ready to answer any questions you may have about the onboarding process or the contract (Business service packages Platinum or Gold only).

As a business customer of mailbox.org you are always flexible:

• Flexible contracts
  E-mail addresses can be set up and removed on a daily basis. Any tariff changes made apply immediately. You can also scale your booked storage space on short notice and will only pay for what you need.
  
  
• Billing options for businesses
  Monthly collective VAT invoices. Direct Debit available.
  
  
• Short notice cancellation
  We will never lock anyone into expensive annual contracts. Our customers are with us because they want to. Short notice periods are a given at mailbox.org.

You are unsure about what exactly your requirements are? You already have a significant body of data in the cloud and are worried things might get difficult when you move? No matter if you are currently using GMail, Office365, another hosting provider, or your own dedicated solution: Professional help is available - before, during, and after your move.

• Support for you and your administrators
  What is possible, useful, and reasonable? As a business customer, you will have a dedicated contact person at mailbox.org who will answer your questions, sort out any issues, and coordinate your move to us.
  
  
• Moving with audriga
  Our partner audriga provides methods that automatically move your existing data and accounts, such as e-mail, calendars, contacts, and files from your cloud storage.
  This works like a premium relocation service: When you enter your new mailbox.org Office, your furniture is already there and all your stuff in the right place.
  
  
• Help with configuration matters
  If you have any questions about apps and software, or need advice on established methods and best practices, your personal key account manager will be happy to support your Onboarding.