Data protection is in our DNA
mailbox.org is run by experts in secure, data protection-compliant communication. Heinlein Support is the company that operates the e-mail provider and has over 30 years of industry experience. Since its founding in 2014, mailbox.org has grown and developed to offer users a comprehensive communication platform poised to compete with the big players in the market.
With us, you don't need to worry about discussions with your data protection officer. We are a provider from Germany with two server locations in Berlin. We have experience with the demanding requirements profile of public authorities and educational institutions. Our specialists have data protection and security well in sight.
Data centres in Germany
No vendor lock-in
PGP with web-mail
Spam-/ virus protection
IMAP, POP3 and SMTP
TLS 1.3 where possible
No unnecessary data collection
Login with single sign-on (SSO)
Public authorities and organisations who put their trust in mailbox.org
Admin interface & API
The administration interface for your organisation's administrator provides all required information in a single place. Admins can perform all kinds of common tasks such as setting up mailboxes, changing price plans for individual users, or resetting user passwords.
- Easy setup of your domain names
- Straightforward configuration of employee inboxes
- Individual feature adjustment
- API available
Key differences between mailbox.org Business and our private accounts:
- E-mail addresses use your business domain name
- Arbitrary user groups sharing calendars, contacts, files, etc.
- A central account management interface for all e-mail addresses and settings
- API for user management, process integration, or your user portal
- Billing options offer VAT deduction and Direct Debit
- Priority support & service according to your needs - 24/7 if required
Stay on top of everything! As a Business Mail customer you get your own dedicated management interface and have full control over all relevant aspects of your mail hosting environment.
- Central administration
Use your central administration interface to manage your contract, domains, inboxes, forwarding addresses, passwords, storage space and all other account settings.
- Allow individual settings?
Decide to which degree your users may modify settings for spam filters, backup and storage space (Quota).
- Group ware and user groups
Define different user groups within your account and allocate groupware resources such as calendars, contacts, and files for easier collaborative use.
- API for Pros
Are you maintaining a larger environment and have individual management processes? Or would you like to offer our services to your customers as a reseller? All settings can be controlled through our API which allows integrating our system into your infrastructure.
Depending on your chosen service package, our specialists are available to assist your account administrator either via e-mail or on the phone – in case of emergency around the clock, 24/7. Just choose what level of support best suits your needs.
- 2nd/3rd-level support
mailbox.org provides 2nd/3rd-level support for you as a business customer or your designated account administrator.
- 1st-level support with selected price plans
We can also assist you in providing 1st-level support for your employees (on request). Please note that this is only available for customers on our STANDARD or PREMIUM price plans.
- Dedicated contact person
Your personal contact stands ready to answer any questions you may have about the onboarding process or the contract (Business service packages Platinum or Gold only).
As a business customer of mailbox.org you are always flexible:
- Flexible contracts
E-mail addresses can be set up and removed on a daily basis. Any tariff changes made apply immediately. You can also scale your booked storage space on short notice and will only pay for what you need.
- Billing options for businesses
Monthly collective VAT invoices. Direct Debit available.
- Short notice cancellation
We will never lock anyone into expensive annual contracts. Our customers are with us because they want to. Short notice periods are a given at mailbox.org.
You are unsure about what exactly your requirements are? You already have a significant body of data in the cloud and are worried things might get difficult when you move? No matter if you are currently using GMail, Office365, another hosting provider, or your own dedicated solution: Professional help is available - before, during, and after your move.
- Support for you and your administrators
What is possible, useful, and reasonable? As a business customer, you will have a dedicated contact person at mailbox.org who will answer your questions, sort out any issues, and coordinate your move to us.
- Moving with audriga
Our partner audriga provides methods that automatically move your existing data and accounts, such as e-mail, calendars, contacts, and files from your cloud storage.
This works like a premium relocation service: When you enter your new mailbox.org Office, your furniture is already there and all your stuff in the right place.
- Help with configuration matters
If you have any questions about apps and software, or need advice on established methods and best practices, your personal key account manager will be happy to support your Onboarding.
Data protection and commissioned data processing at mailbox.org
We at mailbox.org take data protection extremely seriously - our team started specializing in secure data transmission and privacy protection as long ago as 1992. Data protection is not just lip service for us but at the core of our political conviction and wider mission.
Everyone commissioning the storage of e-mail inboxes or processing of client data to a provider (the "data processor") has a duty to ensure this provider fulfills the related data protection obligations as specified in a commissioned data processing agreement. Since the introduction of the General Data Protection Regulation in the EU countries in May 2018, these obligations have become stricter - and the penalties for non-compliance are now significantly higher than they used to be.
At mailbox.org, commissioned data processing agreements are a normal part of our day-to-day operations. Simply access your central account management console online to set up and confirm your data processing agreement with us and ensure legal compliance with a few mouse clicks.
By using mailbox.org as your provider, you will demonstrate to your customers that you are taking the protection of their data and privacy truly seriously. You can also relax whenever the authorities announce their next data protection audit - with mailbox.org, you are in safe hands.
Overview of our business price plans
Business customers can configure the available account options to suit their requirements: Simply choose what kinds of inboxes are required and how many of each, and a service package that reflects your support and maintenance needs. The LIGHT price plan is the ideal choice for creating a joint e-mail inbox. The STANDARD and PREMIUM plans offer your employees a range of functionality to support their productivity. On request, we can also provide first-level support for your employees. For all PREMIUM mailbox accounts we are offering a telephone support.
Across all service packages, account administrators can access our support through an e-mail ticketing system. Our 24/7 emergency hotline is available for all customers on the Platinum service package.
We offer special conditions for large educational institutions. In addition, we also enable individual product configurations. Just get in touch with us.