Mail- and groupware for your business
mailbox.org Business is the optimal e-mail and communication platform for your business. Highly customizable and flexibly scalable according to your requirements. In addition to e-mail, cloud storage, and groupware our service also includes an office suite - a secure alternative to GMail and MS Office 365. Software-as-a-Service on secure serves located in Germany, with availability ensured by two redundant data centers.
Key differences between mailbox.org Business and our private accounts:
- E-mail addresses use your business domain name
- Arbitrary user groups sharing calendars, contacts, files, etc.
- A central account management interface for all e-mail addresses and settings
- API for user management, process integration, or your user portal
- Billing options offer VAT deduction and Direct Debit
- Priority support & service according to your needs - 24/7 if required
Stay on top of everything! As a Business Mail customer you get your own dedicated management interface and have full control over all relevant aspects of your mail hosting environment.
- Central administration
Use your central administration interface to manage your contract, domains, inboxes, forwarding addresses, passwords, storage space and all other account settings.
- Allow individual settings?
Decide to which degree your users may modify settings for spam filters, backup and storage space (Quota).
- Group ware and user groups
Define different user groups within your account and allocate groupware resources such as calendars, contacts, and files for easier collaborative use.
- API for Pros
Are you maintaining a larger environment and have individual management processes? Or would you like to offer our services to your customers as a reseller? All settings can be controlled through our API which allows integrating our system into your infrastructure.
Depending on your chosen service package, our support experts are available for you through the e-mail ticketing system or over the phone - in emergencies 24/7. You can choose the kind of service level that meets your requirements.
- 2nd/3rd-level support
mailbox.org covers any 2nd/3rd-level support required by your business or your administrator.
- 1st-level support on request
Would you like our experienced team to provide a 1st-level-helpdesk for your direct end-user support? Use the contact form to get in touch with our business support to discuss your requirements and we will provide you with an individual quote.
- Dedicated contact person
If you want to discuss anything around your contract, your dedicated contact at mailbox.org will always be happy to listen and advise.
As a business customer of mailbox.org you are always flexible:
- Flexible contracts
E-mail addresses can be set up and removed on a daily basis. Any tariff changes made apply immediately. You can also scale your booked storage space on short notice and will only pay for what you need.
- Billing options for businesses
Monthly collective VAT invoices. Direct Debit available.
- Short notice cancellation
We will never lock anyone into expensive annual contracts. Our customers are with us because they want to. Short notice periods are a given at mailbox.org.
You are unsure about what exactly your requirements are? You already have a significant body of data in the cloud and are worried things might get difficult when you move? No matter if you are currently using GMail, Office365, another hosting provider, or your own dedicated solution: Professional help is available - before, during, and after your move.
- Support for you and your administrators
What is possible, useful, and reasonable? As a business customer, you will have a dedicated contact person at mailbox.org who will answer your questions, sort out any issues, and coordinate your move to us.
- Moving with audriga
Our partner audriga provides methods that automatically move your existing data and accounts, such as e-mail, calendars, contacts, and files from your cloud storage.
This works like a premium relocation service: When you enter your new mailbox.org Office, your furniture is already there and all your stuff neatly placed in.
- Help with configuration matters
If you have any questions about apps and software, or need advice on established methods and best practices, our friendly system partner will be happy to support your Onboarding and mentor you and your users on all issues around individual software configuration.
Data protection and commissioned data processing at mailbox.org
We at mailbox.org take data protection extremely seriously - our team started specialising in secure data transmission and privacy protection as long ago as 1992. Data protection is not just lip service for us but at the core of our political conviction and wider mission.
Everyone commissioning the storage of e-mail inboxes or processing of client data to a provider (the "data processor") has a duty to ensure this provider fulfils the related data protection obligations as specified in a commissioned data processing agreement. Since the introduction of the General Data Protection Regulation in the EU countries in May 2018, these obligations have become stricter - and the penalties for non-compliance are now significantly higher than they used to be.
At mailbox.org, commissioned data processing agreements are a normal part of our day-to-day operations. Simply access your central account management console online to set up and confirm your data processing agreement with us and ensure legal compliance with a few mouse clicks.
By using mailbox.org as your provider, you will demonstrate to your customers that you are taking the protection of their data and privacy truly seriously. You can also relax whenever the authorities announce their next data protection audit - with mailbox.org, you are in safe hands.
Overview of our business price plans
Just as you require: As a business customer, you will choose a service package (Silver, Gold, or Platinum) and combine this with the required type and number of inboxes. For your convenience, we will compile a collective invoice for you every month.
The individual inboxes are mostly similar in price and conditions to those offered for private users. An exception is the basic 1 EUR offer which, for licensing reasons, does not entail any groupware functionality and cloud storage for the mailbox.org Office. This kind of account is ideal for uses that do not require additional functionality beyond e-mail, like basic info@ addresses.
All service packages include e-mail ticketing system support, more advanced plans also offer telephone support and 24/7 availability. Business customers will normally organize their in-house support separately. However, if you need direct 1st-level support for you end-users, get in touch and we will give you an individual quote.