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We offer a secure e-mail account for home and business use. The domain name, firstname.lastname@example.org, is easy to remember and can be understood anywhere in the world. We have been operating e-mail accounts for more than 20 years and are a highly reliable service provider. Our grasp on technology is flawless, and our staff is friendly and professional. We have no hidden interest in your data and will do everything to ensure that your data is kept private at all times.
A team of two dozen administrators is operating in the background looking after all our systems, analyzing spam and virus influx, and updating our many different filter systems. Your mailbox is well-protected against spam, viruses, and Trojans. Suspicious e-mails are blocked before they ever get in. That makes life more relaxed and saves time – and gives you excellent legal grounding.
Germany’s data privacy regulations are among the strictest in the world. That’s just fine with us – here at mailbox.org, protecting the privacy of you and your data is something we don’t take lightly. To us, this isn’t a necessary evil but a service we provide out of conviction; in fact, it’s our stated mission. It comes as no surprise that our CEO Peer Heinlein is a trained lawyer and fully versed in German data protection law.
We only capture information that is technologically vital – and we openly disclose our data requirements in full. As soon as it becomes technologically possible to capture even less data, we do this. We always remove our users’ IP addresses from the mail headers.
Peer Hartleben is our certified Data Protection Officer. He closely monitors compliance with data privacy law – both at our end and from our service providers. Our auditors, our cleaners, and our security service are all liable for data protection.
We disclose in full when, why, and for how long we may need to store some of your data; for example, we record log files for added security.
No matter where you are using mailbox.org, you can only ever access our services via a secure connection. Encryption quality is very important to us, which is why we are one of the first providers to have introduced Perfect Forward Secrecy (PFS). Total lock-down: There is no way to access our servers from the outside. They are completely secure. Even our own administrators are only given login access when they are on our own network and using the prescribed access keys.
On request, we also offer fully-encrypted mailboxes. This means that no one can read your e-mails except yourself – no password thieves, no governmental or law enforcement agencies, not even us here at mailbox.org.
All of our servers are located in Berlin, Germany and are subject to German data privacy law and German security regulations.
mailbox.org is run by the Linux experts from Heinlein Support GmbH. Over the last 20 years, we have provided services and support to around 5,000 SMEs on everything to do with secure Linux server operation. Every year at our Linux Academy in Berlin, we get several hundred Linux administrators from all across Germany, Austria, and Switzerland refreshing their skills. Our expertise is published in numerous specialist books and is presented at many different conferences. You can fully rely on us to know how to operate servers securely and reliably, and how to protect them against unauthorized access.
We operate our servers not via rented root servers but in our own data centers with a dedicated infrastructure. Server, network, switch, cabinet – we control every step of the chain. Access to our data centers is restricted by chip cards with PINs and biometric hand geometry. In addition to that, we have a very diligent security service.
We operate parallel servers at two different locations in Berlin. We always keep a full backup of all servers and data spanning seven days. It’s our job not to lose any of your data.
As well as being automatically monitored around the clock, our main servers are manually inspected by our administrators every few days. For this, we have in-house testing protocols and reports that have undergone continuous refinement over the last ten years.
Sure thing – as long as it’s us doing it and not the government. Our experts employ 15,000 different measurement points for monitoring our servers around the clock. They pick up on any deviations or anomalies instantly. Our systems immediately enter alarm mode if that happens.
Your mailbox is already paid for in full – by yourself. We have absolutely no need to sell your data to any third parties. Our loyalty rests with you, not with any marketing partners. That’s because we believe in the individual’s right to privacy rather than the benefits of corporate mass surveillance.
We established JPBerlin in 1992, a secure provider that acts as an infrastructure platform for NGOs and volunteer workers in the area of politics. A number of our politics-based customers receive their services for free, facilitated through additional contributions from other customers and through our own work. We ensure that the politically active can voice themselves, and we invest heavily into hosting NGOs such as Attac, Doctors without Borders Germany, Wikimedia, the German Working Group on Data Retention, X1000malquer, and many others. With mailbox.org, we are now offering a socially responsible e-mail provider for everyone.
Our customers enjoy our services on their own accord – not because they’re contractually bound to them. You can terminate your user contract with mailbox.org at any time at four weeks’ notice. Of course we’d rather you stayed with us, but we’d never stop you from leaving.