Blog & News

News, Media and Crucial Customer Information

We are introducing a new helpdesk system to improve our customer support

It was nine months ago that we started the process of introducing a new software system for our support team. Many parameters and details needed considering and adjusting to ensure a seamless transition from the old to the new. Now, we are very pleased to announce the upcoming launch of our brand-new support ticketing system [...]
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Technical infrastructure update: is now accepting IPv6-based connections

Executive summary: The admin team has been working hard to improve our infrastructure, with the result that our server systems now accept connections via the latest version of the internet protocol IPv6. Customers who use devices that support IPv6 will benefit from connections that get established quicker and show improved latency. now offers [...]
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Spectre and Meltdown: New security fixes for our servers but users should take action, too!

Many of you will have heard about the two new security exploits known as „Meltdown“ and „Spectre“, which were revealed a couple of days ago. The fact that they have their origin in bugs that sit directly in the hardware architecture of practically all modern CPUs makes them particularly dangerous and difficult to fix. This […]

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Why not give a bit of privacy this Christmas?

Are you still looking for Christmas presents to give to your friends, family, or valued colleagues? How about a voucher for a secure and ad-free e-mail inbox this year? There are two ways: Voucher code about EUR 6, sponsored by Valid only for new accounts. You purchase a gift voucher with an individual [...]
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Introduction of payment method fees and abolition of minimum payment amounts

With „paydirekt“ and „Sofort-Überweisung“ now available as additional payment methods, we are also making further adjustments to payment procedures in general, effective from 1st December 2017. Until now, any fees related to payments via PayPal and other payment providers were covered by In order to keep fees low, a minimum payment amount was necessary. [...]
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